Shipping Policy
A Legal Disclaimer
We take great care and pride in preparing and packaging each order to ensure your products arrive safely and beautifully.
Order Processing
All orders are carefully prepared and processed within 7-10 business days after payment is received. Orders placed on weekends or holidays will begin processing on the next business day.
Because many of our products are handcrafted, made to order or in small batches to ensure potency and handled with care, processing times may vary slightly during periods of high demand.
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Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information so you can follow your package’s journey.
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Delivery Estimates
Estimated delivery times after shipment:
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Standard Shipping: 7-10 business days
Please note that delivery times are estimates provided by the carrier and may vary due to weather, holidays, or postal delays.
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Shipping Address Accuracy
Please ensure that your shipping address is correct at checkout. We are unable to guarantee delivery to addresses entered incorrectly.
Orders returned due to an incorrect or incomplete address may require additional shipping fees to be resent.
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Lost or Stolen Packages
Once a package has been marked delivered by the shipping carrier, we are unable to assume responsibility for lost or stolen packages.
If this occurs, we recommend contacting the carrier directly to file a claim first, then reach out to us using the "Contact Us" forum on the bottom right of the home page.
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Damaged Items
If your order arrives damaged, please contact us within 72 hours of delivery with photos of the product and packaging so we can assist you promptly.
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Shipping Delays
While we work hard to ensure timely delivery, we cannot guarantee shipping timelines once a package has been handed to the carrier. Delays may occur due to weather conditions, holidays, or carrier disruptions, thank you in advance for your patience.
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Questions
If you have any questions regarding your order, please contact our support team and we will be happy to assist, you can reach out to us using "Contact Us" forum on the bottom right of the home page.
Privacy Policy
Effective Date: 06/22/2026
At Meridian Radiance, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, purchase our products, or interact with our services.
1. Information We Collect
When you use our website, we may collect the following information:
Personal Information
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Name
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Email address
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Shipping and billing address
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Phone number
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Payment details (processed securely through third-party payment processors)
Non-Personal Information
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Browser type
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Device information
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IP address
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Website usage data
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Cookies and analytics
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2. How We Use Your Information
We use your information to:
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Process and fulfill your orders
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Provide customer support
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Send order confirmations and shipping updates
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Improve our products and website experience
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Send promotional emails (only if you opt in)
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Prevent fraud and maintain website security
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3. Payment Processing
All payments made through Meridian Radiance are processed by secure third-party payment providers. We do not store your full payment information.
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4. Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share limited information with trusted third parties only for business purposes, including:
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Shipping carriers
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Payment processors
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Website hosting providers
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Email marketing services
These parties are only given the information necessary to perform their services.
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5. Cookies & Tracking Technologies
Our website may use cookies to:
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Improve user experience
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Remember preferences
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Analyze website traffic
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Support marketing efforts
You can disable cookies in your browser settings at any time.
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6. Email Marketing
If you subscribe to our newsletter, you may receive updates, promotions, and product launches from Meridian Radiance. You may unsubscribe at any time by clicking the link in our emails.
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7. Data Security
We implement reasonable security measures to protect your personal information. However, no online transmission or storage system is 100% secure.
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8. Your Rights
You have the right to:
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Access your personal information
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Request corrections
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Request deletion of your information
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Opt out of marketing communications
To make any requests, contact us using the forum on the home page in the "contact us" section on the bottom left.
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9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
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10. Children’s Privacy
Our products and services are not intended for children under 13. We do not knowingly collect personal information from minors.
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11. Policy Updates
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
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Contact Us
If you have questions about this Privacy Policy, please use the "contact us" forum